Thu 8 Nov 2007

I want to talk for a little bit about the attitude of some of my employees. Before I do, I want to give a little background about what I do on a day to day basis. A few years back I developed a piece of software, specifically tailored for my company. It is a piece of software that is linked to a database that stores all of our customers, all of their contact information, when they’ve paid, how much they owe, if there was any problems with their job, etc. It’s basically a massive compiling of all of our customers and every last, little detail about each customer. I’ve trained my employees on how to use it and how to keep it up to date. When the program is updated daily, I can generate a huge assortment of reports. I can generate reports that tell me exactly how much we are spending, how much we are making, and get down to every last detail for analysis. It’s like Quickbooks but tailored around our company and exactly what we do.
A couple weeks ago I went to generate some of my usual reports and noticed that a few of the numbers that were coming up just weren’t making sense. It bugged the hell out of me. I just couldn’t figure it out. The data is updated on a daily basis and no one had missed any days. How can my reports be coming out wrong? I wanted to pull my hair out, I was getting so frustrated. I talked to all of my employees and they all claimed that they were getting the information updated on a daily basis. There was one employee in particular, however, that made a comment that really got to me. She claimed that she knew for a fact that she was getting the information in there accurately at least 90% of the time. This comment upseted me. If you only get your job done 90% of the time, my data is going to be 100% wrong.
Being 90% effective at what you do is not good enough. In my case, the reports that I generate are completely useless unless the data is entered correctly 100% of the time. I guess I just don’t understand the mentality of thinking that 90% is good enough. I believe that no matter what you do in your career, you should do your absolute best. Give 100% all of the time. I don’t care if you are in a job that you hate. Be the absolute best at that job that you hate. If I had a job at McDonald’s cleaning toilets in the middle of the night, I’d be the best damn toilet cleaner they ever had. Do you want to know why? Because that’s how you get noticed. That’s how you move up in your career. If you just give everything you do a partial effort, people will notice that too. You don’t want that reputation.
I had a professor in college that always used to make a statement about percentages. He used to ask us, “if you knew that a plane that you were getting on had a 90% chance of making it to its destination, would you get on it?” Of course the answer to that question is absolutely not! That’s a 1 in 10 chance that your plane is going down. Those are not good odds. Why is that acceptable in your career? It shouldn’t be. Give every job you have 100% and be the best damn person in that position that you can be. You will move ahead faster than anyone else and guarantee you a much more successful career.
-M
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